For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/features/traffic/ads-account-sync-and-audit.md.
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      • How do I sync or review a single ad account?

      Go to Traffic → Accounts and click View details on the account. The details gather everything that acts on one account: the Sync switch, the Sync now button, Disconnect and, below, the Audit for this account and the Syncs for this account. The Sync button on the accounts list, on the other hand, queues every account with sync on at once.

      Before you start

      • A workspace role that reaches the Traffic area — see Traffic.
      • For Sync now, the account needs the Sync switch on and a status of Connected or Waiting for first sync. With the switch off, or with a status of Authorization expired, No access or Disconnected, the button is disabled.

      Step by step

      1. Go to Traffic and click Accounts.
      2. Find the account — the search accepts the name or the platform id — and click View details.
      3. Click Sync now. The Sync queued notice confirms the request is in the queue; nothing has been imported yet.
      4. Scroll to Syncs for this account: the new row shows up Queued, moves to Running and ends Done or Failed. The screen refreshes on its own while a request is open.
      5. Once it finishes, Last sync and Imported data at the top reflect the outcome.

      Sync now

      Queues only this account, without waiting for the daily run and without touching the others. Use it when one specific account is behind, just had its authorization renewed, or failed on the last run.

      The request is refused in two situations, and the message says which:

      MessageWhat to do
      Esta conta já tem uma sincronização em andamento. Acompanhe pela auditoria.There is already a Queued or Running request for the account from less than 15 minutes ago. Wait for it to finish — asking again would not help.
      Esta conta não pode ser sincronizada: ligue a sincronização e confira se a autorização está ativa.Turn the Sync switch on or reconnect the account from Connect account.

      Audit for this account

      The numbers from the Audit page, narrowed to this account. Campaigns, days with data, period and spend already appear under Imported data, right above; the rest lives here.

      Imported archive

      CardWhat it means
      Ad sets, AdsHow many items of each level have been imported from this account.
      Spend rowsOne row per item per day — the real size of what was imported.
      Linked to a funnelHow many of this account's campaigns resolved a destination funnel, out of all its campaigns. A campaign outside that count does not enter the By Funnel report — see UTMs and funnel traffic tracking.

      Syncs

      CardWhat it means
      RequestsHow many times the account entered a sync request, ever.
      Done, Failed, SkippedHow those requests ended.
      OpenRequests Queued or Running right now — stuck ones included.
      Last done, Last failureWhen the last one of each kind finished.

      Syncs for this account

      The same list as the Audit page, for this account only, 20 rows per page. Each block is one request (Manual, Scheduled or On connect), and each row says how it ended for the account. On a Failed or Stuck row, Try again does the same as Sync now.

      The meaning of each status is in How do I know my ad data is up to date?.

      If it did not work

      • Sync now is disabled. Hover the button: the hint says what is missing — turning the Sync switch on or reconnecting the account.
      • I clicked and the new row did not show up. The list refreshes on its own within a few seconds. If the notice was a refusal, see the table above.
      • The row got Stuck. Click Try again. If it gets stuck again, contact support and send the link of this page — it identifies the account.
      • Done, but Imported data did not change. The platform returned no new spend for the synced range. Check the dates in the Result column.