For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/features/messaging/index.md.

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Messaging

Messaging is the hub where you connect your conversation channels (WhatsApp, Instagram, Telegram, email, SMS and voice) and talk to your contacts from a single inbox.

Before you start

You need permission to manage channels in the workspace.
Plan: every plan includes Instagram, WhatsApp and email. SMS and voice start at Professional. The monthly credit balance also varies by plan.
Each channel has its own requirements and limits (a number, an account, a domain). Check the channel's page before connecting.

Available channels

Connect your WhatsApp — connect a number through the official API.
Connect Instagram — receive and reply to Instagram DMs.
Connect Telegram — connect a Telegram bot.
Set up your email domain — configure the sender and sending domain.
Send SMS or voice — set up and send SMS or an automated call.

Sending in bulk

Send a broadcast — send to a list, tag or segment of contacts.

Contacts — organise who receives your messages into lists and segments.
Attendant assignment — who picks up each conversation.
Features

If it didn't work

The channel will not connect or errors while authenticating: see the error codes (Portuguese).
A broadcast is blocked or limited: see the Meta sending limit (Portuguese).
No permission when opening Messaging: see no permission.