For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/features/messaging/talk-to-clickmax-support.md.
  • English

      • How do I talk to the Clickmax support team from the platform?

      Click the Support button (headset icon) at the top of the platform, next to the help button. The panel opens with the help center and the option to send a message to the Clickmax team, without leaving the screen you are on.

      Before you start

      • The Support button only shows when the Clickmax support chat is active for your account. If it does not show, use the help center or the contact channel Clickmax gave you.
      • This chat is the platform support. To handle the tickets visitors of your site open, see How to handle a ticket opened through the site chat.

      Steps

      1. Click Support at the top of the platform. The Clickmax support and help panel opens on the Home tab.
      2. Look for the answer before writing: type in the Search the help center box, or open the Help tab to browse by category. Help for this page shows the articles for the screen you are on.
      3. If you did not find it, click Send us a message and write to the team. If you had searched for something, use Ask the team: your search is already filled into the message.
      4. Follow the reply in the Messages tab. A badge with the number of unread messages shows on the Support button when someone on the team replies.
      5. To close the panel, click Close.

      If it didn't work

      • The Support button does not show → the Clickmax support chat is not active for your account right now. Use the help center.
      • The search found nothing → try shorter words or another term, or use Ask the team.