For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/features/messaging/connect-whatsapp.md.
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      • Connect your WhatsApp

      Connect a WhatsApp Business number through the Account Center: a guided wizard provisions the channel and takes you to authenticate with Meta. After that the number can send messages and handle conversations in the Live Chat.

      Role: only Owner, Admin or Editor can reach the channels tab in Settings. Other roles do not see the Account Center — see what your role allows.

      You will need:

      • A Facebook admin account linked to your Business Manager.
      • A verified business with a WhatsApp number.
      • Access to that number to receive the verification code.

      Connecting a number already used in another connection automatically disables the previous one. The migration is immediate and cannot be undone, which is why the wizard asks you to confirm that warning before authenticating.

      Steps

      1. Open the Account Center and go to the WhatsApp tab.
      2. Click Connect account. The wizard opens on the prerequisites step.
      3. Review the requirements and start. The provisioning step creates your channel and generates the Meta integration link — usually a few seconds.
      4. On the Meta authentication step, open Meta. In the popup:
        • Sign in with your Facebook account.
        • Approve the WhatsApp Business permissions.
        • Wait for the page to close on its own.
      5. Return to the wizard and wait for Meta to confirm. If it stalls, reopen Meta or check again.
      6. (Optional) On the test step, send a WhatsApp message to the newly connected number and reply with the confirmation message to validate sending end to end. You can Skip for now.
      7. On the final step the number shows as connected. From here you can manage your channels, send a broadcast or use WhatsApp in automations.

      If the connection is interrupted before authentication, it stays as an incomplete connection in the Account Center — resume it from where you left off.

      If it didn't work

      • Invalid WhatsApp number: confirm it is a valid business number, verified with Meta.
      • Provisioning does not advance: the wizard reports that a WhatsApp connection is already in progress or active for that number. Check the connection list or wait for the previous one to finish.
      • You cannot see the Account Center: your role has no access to channels — see what your role allows.