For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/features/contacts/export-visitor-sessions.md.
  • English

      • How do I export my visitors' visits as CSV?

      In Contacts & Commercial → Other → Visitors, click Export CSV in the bar above the table, tick the columns you want in the file and click Export. The file has one row per visit (session) of the visitors the list shows with the current filters and search. It is generated in the background: once it is ready, the download link appears under Bulk actions.

      Before you start

      • A workspace role with CRM access. The Guest and Attendant roles (without the Coordinator sub-role) cannot export — the same rule as the contact export. Check what each role covers in Roles and permissions.
      • The export respects the Filters and the ID or IP search applied to the list. If you only want the visitors of one page or one channel, filter before exporting.
      • The period is the same as the list: the last 30 days. The file includes the visits from that period of the listed visitors.

      Step by step

      1. Go to Contacts and click Visitors.
      2. Apply the Filters and search you want. The file comes out with the same visitors the table shows — see How do I filter the visitors list?.
      3. Click Export CSV in the bar above the table. The Export visitor sessions window opens, with the number of visitors going into the file (N visitors with the current filters) and the period.
      4. Tick the columns you want in the file. They come in three groups — Session, Visitor and Contact — and the Select all and Clear all buttons tick or untick all of them at once.
      5. If any ticked column carries personal data, the window shows the N column(s) with personal data notice. See Personal data in the file before moving on.
      6. Click Export. The button reads Exporting… while the request is registered. With no column ticked, the window says Select at least one column. and does not export.
      7. The Export sessions of N visitors task shows up in the task notice in the corner of the screen. Once it completes, click View details — or click View all activities to open Bulk actions and, in the history, click the Export visitor sessions — N colunas task (the detail opens with the type Sessions export). Under Generated file, click the button named after the file (sessoes-de-visitantes.csv) to save it.

      You can close the window and keep working while the file is generated. It stays available under Bulk actions after the notice goes away.

      What the file contains

      Each row is one visit. A visitor who made three visits in the period appears in three rows: the visit data changes from row to row, while the visitor and contact data repeat. Only the columns you ticked go into the file. The column headers in the file are in Portuguese, whatever language the interface is in — the tables below show the header as it appears in the file.

      Session

      ColumnWhat it means
      ID da sessãoUnique identifier of the visit
      Início da sessãoWhen the visit started
      Última ação da sessãoWhen the visit recorded its last signal
      Duração (segundos)From the first to the last signal of the visit
      Tempo na página (segundos)How long the person actually spent reading — the sum of attention periods, so it is lower than the duration when the tab sits in the background
      Rolagem máxima (%)How far down the page the person went during the whole visit
      Ações registradasHow many actions the visit recorded in total — page views, forms, checkout, purchase and the rest
      Páginas vistasHow many page views the visit had
      Formulários enviadosHow many forms the person submitted during the visit
      Iniciou checkout1 if the person started a checkout on that visit, 0 if not
      Comprou1 if there was a purchase on that visit, 0 if not
      Canal da sessãoHow the person arrived on that visit
      Veio deThe address that brought the person to the visit
      utm_source, utm_medium, utm_campaign, utm_term, utm_contentThe campaign parameters of the landing link, one per column
      URL de entradaThe address the person opened to start the visit
      Domínio de entradaOnly the domain of the landing address
      Caminho de entradaOnly the path of the landing address, after the domain
      ID da página de entradaIdentifier of the page where the visit started
      Página de entradaName of the page where the visit started
      ID do projetoIdentifier of the visit's project
      ProjetoName of the visit's project
      ID do linkIdentifier of the tracked link the person came in through, when there was one

      Iniciou checkout, Comprou and Formulários enviados are signals of the visit, not of the visitor: they say what happened in that session. To know whether the person ever purchased, look at all of their rows.

      Canal da sessão is the channel of that visit. Canal de origem (primeira visita), in the Visitor group, is the channel that brought the person the first time — the same one the Channel column of the list shows. The two only match on the first visit; see How to see where my page visitors came from. In both columns the channel comes out as a lowercase English name: google, facebook, instagram, tiktok, youtube, linkedin, whatsapp, email, referral, direct or other.

      When the visit started on a page marked as External — one that lives on your own site — URL de entrada carries the public address set on that page, not the internal address ClickMax serves it through. It is the same rule as the visitor screen.

      Visitor

      ColumnWhat it means
      VisitanteThe vis_ code shown in the first column of the list
      ID do visitanteThe full identifier of the visitor
      Primeiro acessoWhen the visitor first appeared
      Último acessoWhen the visitor was last seen
      Total de sessões do visitanteHow many visits the visitor has made in total — not only the ones in the file
      Canal de origem (primeira visita)The channel of the first visit, the same as the Channel column of the list
      DispositivoComputador (desktop), Celular (mobile), Tablet or Desconhecido (unknown), from the last access
      NavegadorThe browser of the last access
      SistemaThe operating system of the last access
      IP do primeiro acessoThe IP address of the first access
      IP do último acessoThe IP address of the last access
      User agentThe full technical identification of the browser on the last access

      Contact

      ColumnWhat it means
      ID do contatoIdentifier of the contact linked to the visitor
      Nome do contatoContact name
      E-mail do contatoContact email
      Telefone do contatoContact phone
      Virou contato emWhen the visitor was linked to the contact
      Como foi identificadoWhat created the link: form_submit (submitted a form), checkout (started a checkout), api, import, manual or webhook

      The contact is the same one the list shows: when the visitor was linked to more than one contact, the first link wins.

      Personal data in the file

      The columns of the Contact group and the IP do primeiro acesso, IP do último acesso and User agent columns come out as plain text, with no masking. When you tick any of them, the window shows the N column(s) with personal data notice and reminds you that they will be exported as plain text, under the LGPD (Brazil's data protection law) guidelines. Tick those columns only when you need them and keep the file with the same care as your contact base.

      Current limits

      • The file covers the same period as the list: the last 30 days by default and 180 days at most. The export window has no period selector.
      • The file is generated in the background. The download link lives under Bulk actions, not on the Visitors screen.
      • Any value with no record comes out as - — including the Contact group columns on visits of people who have not become a contact yet.
      • Dates and times come out in ISO 8601 format, in UTC (for example, 2026-09-01T14:03:00.000Z).
      • Values that start with =, @, + or - followed by text (a referrer or UTM crafted as a formula, for example) come out with a leading apostrophe ('=...), so the spreadsheet shows them as text instead of running them. Phone numbers in international format (+55...) and negative numbers are unchanged.
      • The file is comma-separated and UTF-8 encoded, without BOM. If accents look wrong when opening it straight in Excel, import the file through the text data option and choose UTF-8.