For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/features/contacts/automatic-no-show.md.
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      • Why was a meeting marked as No-show on its own?

      Because someone in your workspace turned on the Auto No-Show option. With it on, a meeting whose time passes without anyone giving it an outcome is marked as No-show by Clickmax — the same action you would give by hand from the opportunity; only who clicked it changes.

      Before you start

      • The option is off by default. Without it, no meeting changes status on its own: the outcome always belongs to whoever ran the meeting.
      • The option applies to the whole workspace, not per attendant or per schedule.
      • Even when it is on, the automatic marking only acts on meetings that have no outcome yet.

      When this happens

      With the option on, once a meeting's end time passes Clickmax waits a little — enough for a lead running a few minutes late to still join — before marking it as no-show. If you (or the lead) already gave it another outcome before that, the automatic marking does not overwrite anything.

      When this does NOT happen

      • The option is off. That is the default. While it stays off, every meeting waits for a manual outcome, no matter how old it gets.
      • The lead joined the meeting. Clicking Join meeting from the invite link counts as attendance — that meeting never turns into an automatic no-show, even with no manual outcome. In a meeting with a Clickmax Meet room, the guest joining the room also counts, whatever link they used.
      • The meeting is still happening. With a Clickmax Meet room, a meeting In progress is not marked, even if it runs past the scheduled time. See How does the CRM show whether a meeting started, ended, or never happened?.
      • The meeting already has an outcome. Confirmed does not count as an outcome for this purpose — only completed, cancelled or already marked as no-show take a meeting out of the automatic marking's reach.
      • The meeting is old. The automatic marking only covers recent meetings, overdue for a short while. An old meeting with no outcome still needs a manual one — on purpose, so this does not rewrite a large chunk of history all at once.

      Where to turn it on or off

      The switch lives in the scheduling settings, on the Actions tab, in the Auto No-Show card. Turning it on applies to every appointment in the workspace from that point on; turning it off hands the outcome back entirely to whoever runs the meeting. Meetings already marked do not revert on their own — if one was marked by mistake, correct the outcome from the opportunity.

      What changes for the lead and for automations

      A meeting marked this way — manually or automatically — behaves exactly like any other meeting marked as no-show: it leaves the queue of pending items, and if there is an automation tied to the meeting-no-show trigger, it fires the same way in both cases. See the trigger catalog to build an automation from it.

      To act before the outcome, on meetings with a Clickmax Meet room, there are two meeting triggers: Contact Did Not Join the Meeting (the host is in the room and the contact has not joined 10 minutes after the scheduled time) and Meeting Outcome Pending (the meeting ended and nobody recorded the outcome after the chosen hours). See how to start an automation from a Clickmax Meet meeting.

      If it didn't work

      • No meeting is ever marked on its own: check whether Auto No-Show is on under Actions — it ships off.
      • An old meeting was not marked even with the option on: that is expected — the automatic marking only covers recent meetings. Give it a manual outcome.
      • A meeting was marked as no-show even though the lead was present: check whether they actually clicked Join meeting from the management link — attendance through another path (for example, joining the Google Meet link directly) is not visible to Clickmax. In a Clickmax Meet room, the guest attendance is only taken into account after the room ends.
      • Any other unexpected behavior: see the error codes.