For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/features/automations/email-wait-for-engagement.md.
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      • How do I branch an automation by how the contact engages with an e-mail?

      "Didn't click within 3 days → send another e-mail" is an e-mail track. In ClickMax you build it on the Send e-mail step itself. Turn on Wait for engagement and set a time limit, and the step gets two outputs. Clicked the e-mail is for contacts who interact within the time limit, and the automation moves on through it right away. No engagement in N days is for contacts who did not interact by the end of the time limit.

      Role: any member with edit access to the workspace.

      Before you start

      Steps

      1. Click the e-mail step to open its panel.
      2. Turn on Wait for engagement.
      3. In Wait up to, enter the time limit in hours or days. The default is 3 days.
      4. In What counts as engagement, choose:
        • Clicking a link (recommended). Works in every e-mail app.
        • Opening or clicking. Automatic opens by bots and antivirus software do not count.
      5. On the canvas, connect both outputs of the step: Clicked the e-mail (or Opened or clicked) and No engagement in N days. You can only activate the automation once both are connected.

      Only engagement with this e-mail, sent by this step, for this execution counts. A click on an e-mail from another automation, from a broadcast or from an earlier pass through the same step does not end the wait.

      To turn the wait off, disable Wait for engagement. The step goes back to a single output and keeps the connection that went to Clicked the e-mail.

      If it did not work

      • A contact who opened the e-mail went down "No engagement": about 3 in 10 contacts (Apple Mail, iCloud and Hotmail) never report that they opened an e-mail, because the provider opens the message on the contact's behalf. For them, only clicks count. That is why Clicking a link is the recommended option.
      • The contact has no valid e-mail address or has unsubscribed: the e-mail is not sent, and the automation moves on through No engagement right away, without waiting for the time limit.
      • I can't activate the automation: check that both outputs of the e-mail step are connected to a step.