For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/features/create/webchat/enable-webchat.md.
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      • Enable WebChat on your page

      Publish the WebChat channel and paste the embed code before </body> on the page where the chat should appear. Two steps: publish the channel, then embed the code. Any workspace member can do this — no specific role is required.

      Before you start

      • WebChat is in gradual rollout. If you cannot see the WebChat area under Create, your account has not received the feature yet.
      • You need to be able to edit the target page's HTML (to paste code before </body>).

      Steps

      1. Open Create → WebChat and create a new channel. Pick a template and confirm.

      2. In the channel editor, adjust the bot flow (Editor tab) and the appearance (Design tab). In the center of the Editor tab, switch between Flow (the step map — click a node to edit it) and Preview (how the chat looks to the visitor).

      3. Click Publish. This saves the channel as active — the link and the widget only work once the channel is published. If you try to leave the editor with unsaved changes, a prompt asks whether to Keep editing or Leave without saving.

      4. Open the sharing tab and copy the embed code. The snippet looks like this:

        <div data-cx-livechat="YOUR_CHANNEL_ID"></div>
<script async src="https://YOUR_GATEWAY/sdk/livechat.js"></script>

        Always copy the real code from the tab — the channel id and the address come already filled in.

      5. Paste the code before </body> on the pages where the chat should appear.

      6. (Optional) In the allowed domains (CORS) field, enter one origin per line (for example https://mysite.com). Left empty, any site can embed it.

      Would rather not embed it on a site? Use the full-screen public link, on the same sharing tab — it opens the chat full screen and also requires the channel to be published.

      The widget is mounted by the Clickmax Browser SDK. For the attributes the <div data-cx-livechat> accepts, see the Browser SDK reference (Portuguese).

      If it didn't work

      • The widget does not appear: confirm the channel is published and that the page's domain is in the allowed domains (CORS) list — or leave that list empty.
      • You cannot see the WebChat area: the feature has not been released to your account yet — see no permission.
      • The chat loads but errors when sending a message: see the error codes (Portuguese).