#What happens to comments on my social media posts?

When someone comments on a post of an account connected in Social media, Clickmax saves the comment and turns the author into a lead. If the same person comments again, Clickmax matches the same lead and records the new comment on it.

Requirements

• The account must be connected in Settings → Accounts center → Social media — see How do I connect Instagram, Facebook, TikTok, YouTube and LinkedIn to Clickmax?.
• There is nothing to turn on. Comments arrive on their own while the account is connected.

#What Clickmax does with each comment

• New author: Clickmax creates a lead with the person's name and @username. The @username goes in the field for that network on the lead (for example, the Instagram field).
• Author who already commented: Clickmax finds the same lead by the network @username and does not create another one.
• Timeline: the lead gets the activity Comentou num post (Redes sociais).
• Lead origin: leads created this way have the origin Integrations.

#Which networks and accounts count

X is not covered.

#What does not arrive

• Comments made before the account was connected.
• Replies from the connected account itself. Only comments from other people become leads.
• Comments on TikTok accounts not connected through TikTok for Business, and on personal LinkedIn profiles.

#Related

• How do I reply automatically to comments on my social media posts? — start an automation on each comment and reply in public.
• How do I reply to social media comments with AI? — the step-by-step with the AI agent.
• Social media — overview of the area.
• Why was my social media post not published? — reconnect an account when the connection drops.