#How to schedule a message to send later in Live Chat

In the conversation composer, the clock icon holds your message and sends it on its own at the day and time you choose — even if you have already resolved the conversation by then.

Before you start

• Where: Support › Conversations › open the conversation › Reply tab.
• Role: any agent with access to the conversation can schedule, see and cancel its scheduled messages.
• Range: you can schedule up to 30 days ahead.

#Schedule a send

1. Write the message in the composer. Optionally attach an image, video or file, or reply by quoting a message — the quote is kept when it sends.
2. Click the clock icon (Schedule send).
3. Pick Today or Tomorrow and adjust the Time.
4. Confirm with Schedule.

The composer now shows the Scheduled to send box with the chosen day and time, and the Send button becomes Schedule. Click Schedule to store the message. To back out before that, click the × on the box and the message goes back to a normal send.

The panel warns you: Sent automatically if the 24h window is still open at that time.

#What you can schedule

If the channel does not accept the content, Clickmax tells you when you schedule. A time in the past is also refused: pick a time in the future.

#See and cancel scheduled messages

Next to the 24h window meter is the Scheduled (N) button, showing how many messages are pending in the conversation. It opens the list, and each item shows:

• the message content;
• the send day and time;
• Replying to:, when the message quotes another;
• who scheduled it (Scheduled by);
• the status.

To cancel, click the trash icon and then Confirm. Click the × to back out of the cancellation. A message that is already being sent can no longer be cancelled.

#What happens at send time

• The message goes out under the name of whoever scheduled it and shows in the chat marked Scheduled.
• It goes out even if the conversation was resolved in the meantime.
• If the WhatsApp 24h window is closed at that time, or the channel refuses delivery, the message does not go out. It stays in the Scheduled list with the Failed status and the reason, for example "The 24h window was closed at send time". Use Remove from list to clear the item.

#Resolve a conversation with scheduled messages

When you click Resolve with pending schedules, the This conversation has scheduled messages notice opens with the list. Choose:

• Cancel all and resolve — cancels the schedules and resolves the conversation;
• Keep and resolve — resolves the conversation and the messages still go out on time.

See also: Conversation header and How to use Live Chat on mobile.