My Wallet
My Wallet is where the money from your sales sits until you transfer it to your bank account.
Before you start: wallet actions and bank details are workspace Owner level.
What the screen shows
- Total balance — everything you have sold and not yet withdrawn.
- Available for withdrawal — the part of the balance that has cleared the release period and can be transferred now.
- Withdrawal statement — the history of transfers you have requested.
- Registered account — the bank, branch, account and type (Checking or Savings) that receive the money.
Total balance and available balance are rarely the same: a freshly approved sale joins the total before it becomes available.
Registering the bank account
Without a registered account there is nowhere to transfer to. Register the bank account with the bank, branch, account and type. Once registered, it shows as Verified when it is ready to receive.
Requesting a withdrawal
- In My Wallet, start a transfer.
- Enter the amount to transfer, or choose to transfer the full available balance.
- Check the transfer summary — it shows the service fee, the transfer fee and the net amount to receive.
- Confirm the transfer request.
Identity verification: to request withdrawals you must complete the biometric identity check. It takes about 2 minutes and is prompted on the screen itself while it is still pending.
Related
If it didn't work
- The withdrawal button asks for verification: complete the biometric identity check.
- The available amount is lower than expected: some sales are still within the release period.
- No account appears: register the bank account before transferring.