For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/features/messaging/reply-in-livechat.md.
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      • How to reply to a contact in Live Chat?

      Open the conversation, keep the Reply tab selected at the bottom, type in the box ("Write to name...") and press Enter or click Send. To break the line without sending, use Shift + Enter. The bar right below the box holds the rest: attachments, audio, emoji, favorited messages, templates and Quick Replies.

      Before you start

      • Where: Attendance › Conversations › open the conversation.
      • Role: whoever handles the conversation. To take a conversation from the queue, see How to change who handles a conversation.
      • Each channel accepts different content: a button the channel does not support is disabled, with the reason when you hover over it.

      Choose between a reply and an internal note

      Above the box are the Reply and Internal note tabs. Reply sends to the contact. Internal note saves a message for the team only ("Write an internal note (team only)"): the contact does not receive it. In an internal note, attachments, audio, favorites, templates and scheduling disappear; the Notes list button shows everything the team noted in the conversation.

      Attach an image, video or file

      1. Click the paperclip (Attach file).
      2. Choose Image or video or File.
      3. Select the files on your computer. They show above the box; remove any you don't want.
      4. Click Send.

      You can also drag the files into the conversation ("Drop the files here"). You can attach up to 5 files at a time. For video, the accepted formats are MP4 and 3GP. If the channel does not accept attachments, the paperclip is disabled with the notice "This channel does not support attachments".

      Record audio

      Click the microphone (Record audio), record and send. The limit is 3 minutes. The step by step, with pause and discard, is in How do I send a voice message in the live chat?.

      Use a Quick Reply

      Quick Replies are ready-made messages of the channel, available in WhatsApp, Instagram and Telegram conversations.

      1. Click Quick Replies in the bar below the box.
      2. Search for and select the message. Check the preview.
      3. Click Send now.

      Shortcut: when the reply has a shortcut, type / followed by the shortcut at the start of the box and pick the message from the list. The modal opens with it already selected, so you can check it before sending. In the same modal you create (New quick reply), edit and delete replies.

      Send a WhatsApp template

      In WhatsApp conversations, the Template button opens Send template, with the number's approved templates. When the 24-hour window closes, the text box gives way to the 24h window closed notice and you can only send templates. To create templates, see How do I create WhatsApp Business message templates inside Clickmax?.

      Other tools in the bar

      • Insert emoji: opens the emoji picker at the cursor position.
      • Favorited Messages: lists the messages marked as favorites in the conversation; click one to jump to it.
      • Formatting: select part of the text to show the bar with Bold, Italic, Strikethrough, Code, Bullet list and Blockquote.
      • Schedule send: picks a date and time for the message to go out later; see How to schedule a message to send later in Live Chat.

      If it didn't work