For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/faq/payments/information-shown-for-each-sale.md.
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      • What information is shown for each sale?

      In Sales, each row shows: the date and time of the purchase, the customer's name, the product bought, the amount, the transaction status (paid, pending, cancelled) and the payment method used (Pix, card or Boleto).

      Reference

      The Reference column identifies the sale in the table: it is the order's code in the payment system, the same one shown in the Reference column of the statement in My Wallet. Click it to open the sale details.

      It is also what matches a Clickmax sale to the same charge on the payment side, and it finds the sale: paste it into the search box above the table or into Filters → Reference. Either way you need the full reference — part of it will not find the sale.

      In By Transaction, the Reference shows in the same place, and the Transaction ID column still carries each transaction's identifier — the main one and each order bump.

      Clickmax's internal identifiers are hidden: Code (in By Sale) and Sale ID (in By Transaction). To show either, open Columns above the table and tick the column.

      On the sale details screen

      The screen title is Sale followed by the order's Reference — the same code as the Reference column in the table and in the statement in My Wallet. It confirms at a glance that you opened the right sale.

      In the Details card the Reference shows again, next to the Code, each with a copy button:

      FieldWhat it isWhen to use it
      ReferenceThe order's code in the payment system.To match the sale to the charge on the payment side, or to find it through the search box and Filters → Reference.
      CodeThe sale's identifier inside Clickmax.When talking to support about this sale.

      An order with order bumps has a single Reference: it belongs to the whole order, not to each item. Each item is still listed under Sale products, and opening one leads to the Transaction screen, which is identified by that transaction's Code.

      If it didn't work

      • A sale is missing from the list? Check the checkout integration in Incoming webhook.
      • A status stuck on pending may mean the payment was never confirmed. See Error codes.