For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/faq/domains/domain-locked-at-the-provider.md.
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      • What do I do if the domain is "locked" at the provider?

      The "locked" status is set by the provider where the domain was registered, not by Clickmax. While it stays in that state, the domain cannot be reconnected.

      1. Check for outstanding payments on your provider account.
      2. Confirm the owner's details and reply to any pending validation emails.
      3. If it persists, raise a ticket with the provider's own support team.
      4. Once the domain is released, go back to Clickmax and set the connection up again.

      If it didn't work