Can I see a contact's message and interaction history?
Yes. Open the contact to see the full timeline of interactions: messages sent and received, email opens, clicks, purchases and moves between funnel stages. This history helps you understand engagement and personalise your next approach.
Related
If it didn't work
- Can't find the contact? Check whether it has already been imported in Import and export contacts.
- The conversation history is missing? Check that the message channel is connected in Messages.
- Other questions about contacts in Questions.