For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/faq/payments/subscription-status.md.
  • English

      • What does "Subscription status" mean?

      The Status column shows where each customer's subscription stands on a subscription offer:

      • Active — the recurring charge is up to date.
      • Cancelled — the subscription has ended and there will be no further charges.
      • Pending / failed — the last charge did not go through (for example, a declined card) and is waiting to be settled.

      Watching this status helps you anticipate cancellations (churn) and act before you lose the customer.

      If it didn't work

      • A subscription stuck on pending: this is usually a declined charge — the customer needs to update their payment method. See subscription offer.
      • The status did not update after an external event: check the integration in incoming webhook.
      • Other questions about payments: frequently asked questions.