For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/faq/messaging/automate-messages-to-customers.md.
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      • Can I automate messages to customers?

      Yes. Create automations that fire from behaviour-based triggers — such as a purchase, an abandoned cart or a cancellation — and send messages by email, WhatsApp or Telegram. See Automations and the catalogue of automation triggers.

      If it didn't work

      • The automation does not fire: confirm the trigger and the connected channel — see automation triggers.
      • Other questions: see the FAQ.