For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/faq/messaging/track-link-clicks-in-automations.md.
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      • How do I know who clicked the link I sent in an automation?

      A link pasted straight into a message can't tell you who clicked it — the click arrives unidentified, because it comes from the in-app browser in WhatsApp or Instagram. A trackable link solves this: it goes through your own domain before reaching the destination, and along the way it recognises which contact clicked.

      It works on WhatsApp, Instagram, Telegram, SMS and email.

      Under Marketing → Redirects, create a short link on your own domain pointing at the destination you want. The step by step is in Redirects and short links.

      You can change the destination later without losing history: the path stays the same, so previous clicks keep counting.

      Use it in the automation

      1. Open the message node in the automation.
      2. In the editor, click the link icon and choose the Redirect tab.
      3. Pick the link you created. It shows up as a Trackable link chip — hover it to see the address.

      To use it in a link button (CTA), fill in the button label and use the same picker next to the address field.

      Branch on who clicked

      1. Add a Router node after the message.
      2. Choose General filters → Clicked the link.
      3. Pick the condition: clicked, didn't click, or clicked at least a number of times. You can target one specific link or any trackable link.

      The condition reads clicks already recorded at the moment the contact reaches it — it does not wait for the click to happen. So place a Wait step before it, long enough for the contact to open the message.

      Start an automation when the contact clicks

      1. Create an automation and add the Tracked link clicked trigger.
      2. Choose the broadcast the message came from.
      3. Optionally pick a specific link. With no link selected, any trackable link in that message starts the automation.

      Unlike the Router condition, the trigger reacts as soon as the click happens.

      See the numbers

      In the message node panel, the number of contacts who clicked and its percentage over sends appear alongside the other step metrics. That number adds up clicks on trackable links and on the message buttons.

      If it didn't work

      • The Redirect tab is empty: you need your own domain set up and verified. See Domain redirects.
      • The message arrived without the link: the link was deleted or deactivated after you built the automation. The chip in the editor warns you when that happens — pick the link again.
      • The condition sends everyone down the "didn't click" branch: it is most likely being evaluated before the contact opens the message. Increase the time on the Wait step before it.
      • Click counts look off: links opened by the app's automatic preview are not counted as a person's click, and opening the same link several times in the same visit counts once.