What are mass sends in Clickmax?
Mass sends are broadcasts: one-off, manual sends of a message to your entire contact base or to a specific list or segment. They are typically used for promotions, launches and important announcements, unlike automations, which send messages continuously and are fired by triggers.
You choose the channel (WhatsApp, Telegram, email), define the audience by list or segment, and send. Watch out for the channel's limits (Meta's limits on WhatsApp, for example).
Related
If it didn't work
- Messages did not go out on WhatsApp: check Meta's limits.
- Channel not connected yet: see WhatsApp and Telegram.
- Empty or wrong audience: review your list or segment.