For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/faq/contacts/when-a-task-is-considered-overdue.md.
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      • When is a task considered overdue?

      It depends on whether you set a time:

      • With a time set — the task goes overdue as soon as that time passes. A 9am task already shows as overdue at 9:01am the same day.
      • Without a time set (all-day task) — it only goes overdue when the day rolls over. An all-day task due today is not flagged during today.
      • With no due date — it is never flagged as overdue. It stays in your queue, just without a date to chase.

      If the task has a start and an end (a 2pm–3pm meeting, for example), it only counts as overdue after the end. During the slot the meeting is in progress, not late.

      The same rule applies everywhere overdue shows up: the badge on the opportunity board card, the counters and filters in the Service agenda, and the Tasks list. All three always agree with each other.

      Why the card points at an overdue task that is not mine

      The card badge always shows the open task with the earliest due date on that opportunity, whoever it belongs to — yours, a colleague's, or one with no assignee yet.

      That is why opening the opportunity shows every task of it in the Focus section, not just yours. This applies to any opportunity you can already open: if the card is yours to see, so is whatever is pending on it.

      When the task belongs to a colleague, the badge shows their initials next to the due time — hover to see the full name. With no initials, the task is yours or the opportunity owner's, which the card already shows right below.

      That keeps the card's warning findable — you locate the overdue task and can take it over, complete it, or reschedule it right there.

      A task with no assignee belongs to the opportunity's owner

      A task can be created with no assignee — the common case is setting the next action for several opportunities at once without picking who runs it.

      It is not ownerless: the person accountable for it is the opportunity's owner, because they are the one who runs that card's next action. In practice:

      • It shows in your queue on Activities and in the opportunity's Focus list, when the opportunity is yours.
      • Filtering the list by an attendant also returns the unassigned tasks of their opportunities.

      A task that already has another assignee stays theirs and stays in their queue — on your opportunity you find it through the card's Focus section.

      How long the task has been overdue

      The card badge and the list row show the time elapsed since the due date, in whichever unit fits:

      • Under an hour — "40 min ago".
      • Same day — "3 h ago".
      • A day or more — "2 days ago".

      An all-day task (no time set) is always counted in days, because there is no reference time to measure hours from.

      The screen updates on its own

      You do not need to reload the page. With the screen open, the task starts showing as overdue by itself once the time arrives — the card badge, the "Overdue" counter and the list row all flip together.

      If it did not work

      • The task should be overdue but is not: check whether you set a time. With no time it is treated as an all-day task and only goes overdue when the day rolls over.
      • The "Overdue" counter does not match the list: both use the same rule and the same scope. If they differ, check whether a filter is applied to only one of them.
      • The card says "overdue" and you cannot find the task: open the opportunity and check the Focus section — it lists every task on the card, including colleagues' and the ones with no assignee yet. If the task is a colleague's, it is in their queue, not yours.
      • Looking for someone's overdue tasks and found none: on the Tasks page, filter by them under Attendant together with Overdue. That scope already brings in the unassigned tasks of their opportunities.
      • The task does not show up anywhere: it may belong to an opportunity marked as lost. See Why did the task disappear.