For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/faq/messaging/message-interaction-tracking.md.
  • English

      • What is message interaction tracking?

      It is the tracking of what happens to every message you send: how many contacts received it, opened it and clicked. With that data you can measure the engagement of a send and build segments from behaviour — for example, a list of contacts who opened or clicked, so you can treat them as warmer leads.

      If it didn't work

      • Opens or clicks do not show up: on some channels tracking depends on how the message is delivered and displayed. Check the channel in Messaging.
      • You cannot build the engagement segment: see List vs. segment.
      • Another question about sends: see the FAQ.