For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/faq/payments/request-a-withdrawal-in-the-wallet.md.
  • English

      • How do I request a withdrawal in the Wallet?

      1. Open the Wallet tab.
      2. Click Request Withdrawal and enter the amount you want.
      3. Confirm the bank account linked to the CPF or CNPJ registered as the seller, and finish.

      The balance available to withdraw depends on the receivables that have already been released. Before your first withdrawal, you need a registered seller.

      If it didn't work

      • The Request Withdrawal button is unavailable or the balance is zero: check whether any receivables have already been released, in Sales.
      • The bank account is missing or wrong: review the seller registration and confirm the details match the CPF/CNPJ.
      • An error when confirming the withdrawal: see the error codes.