For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/faq/contacts/resend-purchase-receipt.md.
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      • Can I resend the receipt of a purchase to the customer?

      Yes. Use this when the customer never received or has lost the receipt email of an already paid order.

      1. Open the customer's conversation in the inbox and go to the purchases tab of the Lead Cockpit.
      2. On a paid order, click Resend receipt. The action is also on the order detail screen.
      3. The receipt is sent again to the buyer's email and a message confirms the address it was sent to.

      The receipt shows the amount that was charged and the date of the original purchase, not the date of the resend. The action only appears on paid orders.

      If it didn't work

      • The customer can't find the email: ask them to check spam/promotions, or confirm the buyer's address on the contact's record in Contacts.
      • The action doesn't show: the order isn't paid yet, or your user lacks permission to view sales.
      • An error appeared when resending: try again in a few moments.