For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/faq/messaging/automated-voice-call-messages-ivr.md.
  • English

      • How do I create automated voice call messages (IVR)?

      The automated call (IVR) is sent by an automation, alongside the SMS and voice channels:

      1. Open or create an automation and add a voice (IVR) step.
      2. Record or upload the audio that will play on the call. Keep messages short (30–40 seconds), such as confirmations and reminders.
      3. Save and activate the automation so the contact receives the call when the trigger is met.

      See SMS and voice for the channel details.

      If it didn't work

      • The call is never placed: check that the automation is active and that the trigger was met in Automation triggers.
      • The audio will not upload: check the format and size in Limits.
      • Errors when the channel sends: see the Error codes.