How do I resend the deliverables of a sale to the buyer?
From the sale's ⋯ menu in My Sales, under Resend deliverables. Use it when the buyer didn't get the delivery email, couldn't get into the member area, or the system receiving your deliverable webhook was down at purchase time.
Before you start: the sale must be paid, and your role needs the Manage permission on Vendas (see Roles and permissions).
Steps
- Open Sales → My Sales, in By Sale mode.
- Choose what to resend:
- The whole order (main offer and order bumps): click the sale row's ⋯ and then Resend deliverables. The same button is at the top of the sale details screen.
- Only one offer of the order: expand the sale with the arrow, click the offer row's ⋯ (main offer or order bump) and then Resend deliverables.
- Review the list: for each offer, it shows only what that offer delivers (delivery email, member area, webhook). Click Resend. A message confirms the buyer email the delivery went to.
What is resent
The same thing the purchase delivers, for each chosen offer:
- the delivery email with the access link;
- member area access (Clickmax or a connected external platform). If the buyer already has access, nothing is duplicated;
- the Clickmax member area access email, even if the buyer is already a member. One email goes out per area, even when the main offer and an order bump deliver the same area.;
- the courses unlocked by buying the offer;
- the deliverable webhooks configured on the offer, with the paid purchase event.
What counts is what the offer delivers today: if you changed the deliverables after the sale, the resend uses the current setup.
What is not resent
- Automations triggered by purchases, the purchase entry on the contact, conversion pixels and stock decrements don't run again — a resend is not a new sale.
- The receipt is not resent here. For that, see Can I resend the receipt of a purchase to the customer?.
If it didn't work
- "This offer has no deliverables." — the offer delivers nothing. Add items in How do I make an offer deliver something different from the product? and resend.
- "Deliverables can only be resent for a paid sale." — the sale (or that order bump) isn't paid yet, was refunded, or is in a trial period with no charge.
- The option doesn't show up — the sale isn't paid or your role lacks Manage on Vendas.
- The buyer can't find the email — ask them to check spam/promotions and confirm the buyer email in the sale details. The sale's Deliverables card shows whether the email was delivered: see How do I know whether the buyer received the sale's deliverables?.