For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/faq/members-area/access-purchases-with-token.md.
  • English

      • How do I access my purchases with the access token?

      The purchases area has no password. Every sign-in starts with a 6-digit token sent to the email used for the purchase.

      1. Open the purchases sign-in screen.
      2. In the E-mail field, enter the address you bought with.
      3. Click Enviar token de acesso.
      4. Open the email you received and copy the 6-digit token.
      5. Type the token into the field shown and click Acessar minhas compras.

      How long the token lasts

      • The token expires 60 minutes after it is sent.
      • After 3 attempts with a wrong token, it stops working.
      • In both cases, go back to step 1 and request a new token. Each request generates a different token, and only the most recent one works.

      Messages you may see

      MessageWhat it means
      E-mail não encontradoNo purchase is registered for that address. Check that you typed the same email used at checkout.
      Código inválidoThe token is wrong, has expired, or has already been replaced by a newer one. Request a new token.

      If it didn't work

      • The email never arrived: check your spam and promotions folders before requesting another token.
      • The purchase was made with a different address: use exactly the email entered at checkout.
      • The token expired while you were looking for the email: request a new one and use it within 60 minutes.
      • You are the seller and your customer cannot sign in: resend access from the contact record.