For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/faq/contacts/duplicate-contacts.md.
  • English

      • How do I deal with duplicate contacts?

      Clickmax identifies contacts by email address: when you import or receive a new contact whose email already exists, the data is merged into the same record instead of creating a duplicate.

      To avoid duplicates when bringing contacts in from elsewhere, make sure the email column is mapped correctly during the import. That way the sales history and the automations stay attached to a single contact.

      If it didn't work

      • Contacts still show up more than once: check that the email is filled in and mapped in the import — without an email, the system cannot unify them.
      • Questions about how the import behaves: see import and export contacts.