For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/faq/payments/cancelled-and-refunded-sales.md.
  • English

      • Does Clickmax show cancelled and refunded sales?

      Yes. Cancelled and refunded sales appear in the sales report with the status, the reason and the date of the cancellation or refund, which helps you spot patterns and cut lost revenue.

      If it didn't work

      • Cannot find a specific sale? Check the status and period filters in the Sales report.
      • The sale came from an external platform and is missing? Check the checkout integration.
      • An error opening the report? See the error codes.