For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/faq/contacts/resend-product-access.md.
  • English

      • Can I resend product access to customers?

      Yes. Use this when the customer never received the access email or has lost it.

      1. Open Contacts and select the customer.
      2. Click Actions and choose Resend access.
      3. The access email for the linked product is sent again.

      If it didn't work

      • The customer can't find the email: ask them to check spam/promotions, or confirm the address on the contact's record in Contacts.
      • The product isn't linked to the contact: review the setup in Edit a product.
      • Still unsure about access: see the Native members area.