For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/faq/account/clickmax-plan-access-after-purchase.md.
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      • I bought a Clickmax plan — where does my access arrive?

      As soon as payment is approved, Clickmax creates your account and sends the first-access link through two channels: the email used for the purchase, and a WhatsApp message to the number you gave at checkout. Both links are the same — using either one works.

      Before you start

      • Role: whoever made the purchase. Access goes to the email and phone given at payment, not to another contact.
      • WhatsApp arrives at the same moment as the email, not later. Pix and boleto payments only trigger both after the bank confirms, which can take a few minutes.
      1. Open the access email or the WhatsApp message and tap the link.
      2. On the Create a password to start on Clickmax screen, set your password and confirm it.
      3. Click Enter. You land straight inside the platform.

      The password is yours from then on — the first-access link is not used again.

      If neither arrived

      What to checkHow to fix it
      Email spam or promotions folderThat's usually where it is. Mark it as "not spam" for next time.
      Email typed at checkoutAccess only reaches the exact address used for payment. If you mistyped it, contact support.
      Phone typed at checkoutAn incomplete number, or one without an area code, won't receive the WhatsApp. The email still works.
      Purchase made with an email that already had a Clickmax accountNo new account is created, so no first-access link is sent. Sign in with the password you already used.

      If you already had an account and don't remember the password, use Forgot my password on the login screen with the same email used for the purchase.

      If you see The token provided is invalid or has expired, request a new one using the button on that screen. If you see We were unable to find your Clickmax account, contact support via chat — the purchase email may differ from the one you're trying to use.

      If it didn't work

      • Paid by pix or boleto and a few minutes have passed: check with your bank that the payment settled — access only goes out after confirmation.
      • Got an error signing in: see the error codes.
      • Signed in but features are unavailable: see I don't have permission.