For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/guides/reconcile-sales.md.
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      • How do I check that my sales add up?

      Revenue on the screen and money in the bank are never the same number — and that is normal. Reconciliation exists to explain the gap: fees, the release period, refunds, affiliate commissions and coproduction.

      Before you start

      • Role: Owner, Admin or Finance.
      • Pick the period and use exactly the same one on every screen.

      1. Start from the period's sales

      In Sales, filter My Sales by the period. Pay attention to each transaction's status: pending, paid, declined, refunded and cancelled all count differently.

      Adding everything up without looking at status is the most common mistake — declined orders appear in the list and are not revenue.

      2. Separate what comes off the gross

      What reduces itWhere to look
      Platform and payment feesThe transfer summary, in My Wallet
      Refunds and cancellationsStatus in My Sales
      Affiliate commissionAffiliates
      The coproducer's shareCoproduction commissions

      3. Treat subscriptions separately

      Recurrence produces charges across several months from a single sale. Mixing subscriptions with one-off sales in the same total distorts the result — see My Subscriptions and subscriptions and failed charges.

      4. Export

      Export the period's report to work in a spreadsheet and cross-check against your bank statement. To take that further, see export to BI and spreadsheets.

      5. Reconcile against the bank account

      Compare the withdrawal statement in My Wallet with what landed at the bank. The gap between revenue and deposit has to be explained by the release period and fees — if it does not close, investigate transaction by transaction.

      6. Refunds

      A refund cancels the whole sale, including order bumps — items cannot be refunded separately. The amount can take up to 3 days to reach the customer, and the action cannot be undone.

      If it didn't work

      • The total does not close: check whether you are adding declined or pending orders.
      • A sale is missing: it may have come from an external platform — see centralise external sales.
      • Only the producer can refund: that action is restricted to the producer responsible for the sale.