For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/guides/domain-not-resolving.md.
  • English

      • My domain does not open — what do I do?

      "It doesn't open" has four distinct causes, and the order of the diagnosis matters: there is no point touching the DNS if the real problem is that the funnel was never published.

      Before you start

      • Role: Owner or Admin to change domains.
      • Have access to the DNS panel at the provider where the domain is registered.

      1. Check the status in the platform

      Open Domains and look at the status:

      StatusWhat it meansGo to
      ConnectingWaiting for DNS propagationStep 2
      DisconnectedThe DNS stopped answeringStep 3
      No projectIt is not linked to a projectStep 5
      ConnectedThe domain is fine — the problem is elsewhereStep 5

      2. Give propagation time

      Propagation can take up to 48 hours. During that window the behaviour is inconsistent by nature: it works on one network and not another, it opens on the phone and not on the computer. That is expected.

      Do not redo the configuration while you wait — every change restarts the clock.

      3. Check the record at the provider

      Once the 48 hours have passed, review the record in your provider's panel:

      • Is the type CNAME?
      • Is the host exactly the subdomain you registered (for example www)?
      • Is the target correct, with no stray space or trailing slash?
      • Is there an old conflicting record for the same host? This is the most common finding — an old A record keeps answering and wins over the new CNAME.

      4. Check for a block at the provider

      Some providers block the domain over incomplete registration details, an unpaid invoice or suspected abuse — and in that case no DNS configuration will fix it. See what to do if the domain is blocked (Portuguese).

      5. If the domain is Connected and still does not open

      The domain is not the problem:

      • Is the domain linked to a project?
      • Is the funnel published? Saving does not publish.
      • Is the funnel disabled? Visitors reaching a disabled funnel see an error page or get redirected.
      • Are you looking at browser cache? Test in a private window.

      If it didn't work

      • Everything looks right and it is still down: check the error codes reference (Portuguese).
      • The domain works without www but not with www (or the other way round): the record for the other host is missing.