Limits and quotas
Each plan sets a numeric quota per resource. The value of each quota comes from the plan you are on. Quotas belong to the account, not to a user: everyone working in the same workspace shares the same ceiling.
The plan applies to the whole workspace. Invited members work under the plan of whoever owns the workspace — including on screens that require a paid plan, such as integrations and domains. If you own one workspace and are a member of another, the plan that counts is the one of the workspace you currently have open, not yours.
You can follow usage and quotas in Settings → Plan, limits and credits. The screen is for Owner, Administrator or Finance only — the other roles work within the quota but never see plan, billing or card details. See workspace roles and permissions.
Quotas by plan
Values checked against the public plans page. Plans and quotas can change — the plans page is the current source; this table exists so you know what is counted and where a plan gets tight.
There is also a bespoke Enterprise plan, negotiated case by case.
How to read the credits: every channel draws on the same balance, so how far it goes depends on the channel you use. Growth's 5,000 monthly credits are worth 5,000 email sends or 1,000 WhatsApp conversations (24h) a month — not both.
The limits belong to the account, not the workspace. Every plan includes 1 workspace, and quotas are shared across everything you have in the account: creating another project does not extend the quota, it splits the same one.
For current pricing, check the plans page — prices change often and are not duplicated here.
How the quota is applied
What counts towards the quota
Each resource has its own identifier. It is what appears in the API responses — in the plan's quota list and in current usage — and it is how you find out which limit blocked an action.
The Recounted column shows the resources whose total is recalculated from the real records before blocking: if the counter has drifted, it corrects itself at that moment.
For each resource, the API reports the plan's limit, how much has been used, how much is left and whether the quota is unlimited. An unlimited quota comes back as isUnlimited: true and with no limit value.
Clickmax Meet meeting minutes
Two quotas cover meetings, and both belong to the whole workspace:
- Meeting minutes — the total minutes recorded across the month's meetings. Today that is 5,000 minutes a month on every plan, and the counter resets on the 1st of each month (UTC), not on your invoice date.
- Maximum meeting length — how long a single meeting can run. Today that is 240 minutes on every plan. Five minutes before the cap, the host gets a warning inside the room; when the cap is reached, the meeting ends and recording stops.
Once the month's minutes are used up, two actions are blocked: creating a room and joining a meeting that has not started yet. Nobody already in a meeting is ever cut off — the conversation under way runs to the end, and only the next one is refused.
To open meetings again before the 1st, upgrade the plan. There is no standalone minute pack on sale: if you need more minutes this month and do not want to change plans, talk to support.
A room left 10 minutes with nobody inside ends on its own, so it does not keep recording and burning minutes after everyone has left.
What consumes credits
Messages, transcriptions and the meeting AI features consume credits. Every channel draws on the same balance, so how far it goes depends on which channels you use — see the comparison in quotas by plan. The cost varies by type of send.
The four WhatsApp conversation categories are defined by Meta, not by Clickmax, and cost different amounts.
Without enough balance the send is stopped with an insufficient credits warning.
Clickmax Meet AI features
The AI features of a meeting also consume credits — but only when Clickmax runs them. With an AI agent chosen for the room, they run on your agent's key and consume no credits at all.
The report is charged per started hour: a 1h10 meeting counts as two hours. The amounts above are today's and can change — the price that counts is always the one shown on the button or in the confirmation window, before you generate.
See meeting report and guided training.
Upload limits
The maximum file size does not depend on your plan — it is fixed per type of upload. See file upload limits.
Related
If it didn't work
- An action was refused with 402 Payment Required: that metric's quota has run out — see error codes and messages.
- You cannot see or change the plan and quotas: see no permission.
- Your WhatsApp sends are being limited for reasons other than the plan quota: it is Meta's limit — see why Meta limited my sends.